Last updated: 27th November 2025

Welcome to Howdy Hounds Ltd. These Terms & Conditions explain the rules for using our website and buying our products. By placing an order or accessing our website, you agree to these Terms. If you do not agree, please stop using our services immediately.

1. Company Information

Howdy Hounds Ltd
Registered in England & Wales
Company Number: 16006879
Registered Address: 7 The Close, Norwich, England, NR1 4DJ

Email: Info@HowdyHounds.co.uk

Website: www.HowdyHounds.co.uk

2. Products & Descriptions

We strive to ensure that all product details, designs, images, and sizing information are accurate. However:

• Colours may vary slightly depending on screen settings
• Sizing guides are estimates - fit may vary by pet
• Materials may differ slightly due to updates or improvements

Products are intended for pet use only - suitability and correct sizing are the responsibility of the owner.

We may update or discontinue products at any time without notice.

 3. Ordering & Payments

When placing an order, you confirm that all information and payment details are correct and that you are authorised to use the chosen payment method.

We reserve the right to refuse or cancel orders where:

• Fraud is suspected
• Products are out of stock
• Pricing or listing errors occur

Accepted payment methods include: [e.g. Debit/Credit Card, PayPal, Klarna etc.]

4. Prices & Taxes

All prices are shown in GBP (£).
Prices include VAT where applicable.
Shipping costs will be displayed at checkout.

We reserve the right to change prices at any time.

5. Shipping & Delivery

We ship to the United Kingdom. Please allow typical delivery times of 2-5 working days. These are estimates and not guarantees.

Howdy Hounds Ltd is not responsible for:

• Delays caused by couriers, customs, strikes, or weather
• Incorrect delivery details submitted by the customer
• Customs duties or import taxes (if applicable outside UK)

6. Returns, Refunds & Exchanges

Customers have the right to return their order within 14 days of receipt under UK Consumer Contracts Regulations, provided items are:

• Unused and unwashed
• In original packaging
• Free of hair, stains, odours, and damage

For health and hygiene reasons, used collars, leads, and water bottles cannot be returned unless faulty.

Faulty or damaged items must be reported within 48 hours of receipt with photographs.

Full Returns Policy available here: [Insert link]

7. Safety & Usage

Pet safety is the sole responsibility of the owner.

Regularly check products for signs of wear or chewing.

Howdy Hounds Ltd is not liable for:

• Injury or harm caused by improper fitting or misuse
• Damage caused by chewing or normal wear and tear

Always supervise your pet when using any product.

8. Intellectual Property

All content on this website (including branding, product descriptions, text, logos and photography) is the property of Howdy Hounds Ltd.

You may not copy, modify, or distribute any content without written permission.

 9. Limitation of Liability

To the fullest extent permitted by UK law, Howdy Hounds Ltd is not responsible for:

• Losses resulting from delayed deliveries
• Indirect or consequential loss including loss of income or business
• Damage arising from use beyond recommended product guidelines

Our total liability shall not exceed the purchase price paid for the product.

 10. Privacy & Data Protection

We comply with the UK GDPR and Data Protection Act 2018.

Personal information is processed in accordance with our Privacy Policy: [insert link]

 11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively in the courts of England and Wales.

 12. Changes to Terms

We may update these Terms from time to time. Continued use of our website confirms your acceptance of any changes.

 13. Contact Us

If you have any questions, please contact:

Howdy Hounds Ltd
Email: Info@HowdyHounds.co.uk

Website: www.HowdyHounds.co.uk